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Yuvi.
$ABNB 客服自动化节省的钱能留住吗？
Airbnb披露三季度每笔订单客服成本同比下降超过17%。处理效率提高可以改善利润，错误解决却可能把成本转移到退款和投诉。若后续复购稳定、退款率也改善，节省更扎实。若问题升级率上行，应重新估计自动化的净收益。
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